In what scenario should a salesperson seek assistance from local authorities?

Seeking assistance from local authorities is crucial when dealing with potential fraudulent transactions because these situations can involve illegal activities that may compromise both the consumer and the dealership's integrity. Fraudulent transactions can include practices such as identity theft, credit card fraud, or misrepresenting a vehicle’s history, which require intervention from law enforcement or other regulatory agencies.

When a salesperson suspects that a transaction may be fraudulent, it is important to act promptly to prevent financial loss and to protect the dealership from liability. Local authorities have the resources and legal authority to investigate suspected fraud, gather evidence, and take appropriate action against the offenders, thereby ensuring a safer and more secure operating environment for both the dealership and its customers.

On the other hand, customer complaints, pricing decisions, and vehicle trade-ins typically do not involve criminal activity necessitating law enforcement intervention, and can usually be resolved through internal policies and procedures within the dealership.